Dr. Richard Shannon, on Lean, Quality & Patient Safety, Lessons From Toyota*

Show notes: https://www.leanblog.org/127

Remastered audio June 2021

Podcast #127 is a very special conversation with a leader and a hero of mine in the world of patient safety, Richard P. Shannon, MD. Dr. Shannon is a cardiologist and is Chair, Department of Medicine, University of Pennsylvania School of Medicine and the Hospital of the University of Pennsylvania as well as the Senior Vice Chair for Clinical Affairs, Department of Medicine. We'll be talking about his work in using Lean methods to reduce patient infections and other clinical outcomes.

According to data published by the Institute for Healthcare Improvement, the improvements at Allegheny indicated that “the VAP rate dropped by 83 percent and the CLI rate fell by 87 percent.” Savings lives and reducing cost go hand in hand, as his work shows. This work is now being repeated successfully at UPenn.

Leaders at Allegheny General estimate that patients diagnosed with VAP average a 34-day stay, with a net loss to the hospital of $24,435 after reimbursement; patients diagnosed with CLI average a 28-day stay, at an operating loss of $26,839. For an investment of about $35,000 in improvement work, Shannon estimates that the hospital experienced a $2 million improvement

Dr. Shannon was an early pioneer in the use of Lean and Toyota methods to improve outcomes and patient safety, namely the reduction of hospital-acquired central line bloodstream infections when he was at Allegheny General Hospital, near Pittsburgh, as documented in Naida Grunden's book The Pittsburgh Way to Efficient Healthcare: Improving Patient Care Using Toyota Based Methods. You can see inside the book and some of the mentions of Dr. Shannon via Google Books. In Pittsburgh, as part of the PRHI effort, Dr. Shannon learned from Paul O'Neill, read or hear my interview with O'Neill.

This podcast was produced in conjunction with the Healthcare Value Network as a continuation of their previous podcast series.

For a link to this episode, refer people to  www.leanblog.org/127. Scroll down this page for a transcript of this episode.

Related Posts:

• Toyota video about Lean at Allegheny
• Interview with Dr. Shannon
• Some Data on Patient Safety and Quality Improvement, including PRHI and Allegheny
• Podcast with Paul O'Neill

For earlier episodes, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple Podcasts.