Joining me again for episode #299 of the podcast is Joe Swartz, my friend and esteemed co-author for our books Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements and The Executive Guide to Healthcare Kaizen: Leadership for a Continuously Learning and Improving Organization. You can learn more about our books here. He was previously the guest in episode #187. Joe is Administrative Director of Business Transformation for Franciscan St. Francis Health System in Indiana (his full bio is here). Today is the first part of a two-part discussion, where Joe reflects on the history and evolution of more than ten years of "Kaizen" or continuous improvement in his system. In our next episode together, Joe will be talking about "Champions of Change." I hope you enjoy the discussion!