March 21, 2018

Katie Anderson on Japan: Standard Work, Customers, and

My guest for Episode #302 is Katie Anderson, following up on her last appearances in Episode #233 (when she was living in Japan) and Episode #275 (after she returned to the U.S.).

Today, we're chatting because I've just returned from a short trip to Japan and Katie's going back in May (and you can join her).

We're sharing observations and reflections on topics ranging from standardized work to Kaizen. Would it be easier to "implement Lean" (or whatever term you'd use) if you're a Japanese organization? And what are some of the approaches you see with quality improvement and Lean in Japan's hospitals?

Our conversation also meanders into topics like eating sushi and more.

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