Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership

Tom Peters on Managing During the Madness of Covid Times and Beyond

https://www.leanblog.org/382 for show notes and more
I'm really excited to be speaking to my guest for Episode #382 of the podcast… he is the legendary Tom Peters — author, speaker, and consultant. His response to me calling him “legendary” at the start of the episode gives you a glimpse into the fun conversation we had on some very important topics.
Today, we'll be talking about his “Excellence Manifesto 2020” and a theme he has tweeted about a lot, leading amongst the “madness of Covid-19.”
He is the author of 18 books, including:
In Search of Excellence (1982) — Dan Pink (my guest in Episode #107) said (here) that it launched the modern biz book genre
Thriving on Chaos (1987)
Liberation Management 
The Pursuit of WOW!
I've been a huge fan of Tom's since I first saw him give a speech around 1997 or so. The story about Motorola's “six sigma chocolate chip cookies” (read about it here) stuck with me and my recall of that story leads to Tom talking about the risk of any good program becoming codified and bureaucratic, as we discuss early in the podcast.
Highlights of Tom's background and early career include:
Civil Engineering, Cornell
US Navy
MBA and PhD at Stanford
White House / OMB (Nixon)
McKinsey
Virtually all Tom's written and speech material covering the last 15+ years is available — free to download — at tompeters.com and excellencenow.com.
Much of what Tom says will resonate with Lean practitioners — his focus on people, the need for leaders to really love leading people, and Management by Wandering Around (an approach that might be more like Lean “gemba visits” than you might think).
As with his writing, Tom often speaks in ALL CAPS (which I love). With that does come some mild cursing — like a PG-13 movie, but I still need to give it the Apple Podcasts “explicit” rating I do warn you if you are listening in an open workplace with others (and if you are, wear a mask!).
I hope you enjoy the conversation, whether you listen or watch on YouTube: https://youtu.be/7KEqp7vJl9w

John Toussaint, MD on Managing During Covid-19 Times & Beyond

http://www.leanblog.org/381
Joining me for the ninth time on the podcast, for Episode #381, is Dr. John Toussaint, chairman of Catalysis. John is author or co-author of three books -- well actually it's four books, as a new one is available for pre-order now with an expected September 1st release: Becoming the Change: Leadership Behavior Strategies for Continuous Improvement in Healthcare.
Today, we'll talk about the new book a bit (but we'll save most of that conversation for an upcoming episode with both John and his co-author Kim Barnas).
I ask John about healthcare organizations that have been doing really good work during the Covid-19 pandemic. One of those is UMass Memorial Health Care (check out my "Habitual Excellence" podcast with their CEO Dr. Eric Dickson). Another related podcast I've done on that topic is a conversation with Paul Pejsa, also with Catalysis.
We also talk about the need to adapt with conferences, as the annual Lean Healthcare Transformation Summit is now a one-day online virtual event this year. We'll also hear some of John's thoughts on the future of healthcare.
I also want to mention a free webinar that John and Kim will be presenting on Wednesday, as part of the KaiNexus webinar series. Click here to register.
I hope you enjoy the conversation, whether you listen or watch.
 

Dr. Randal Pinkett Reflects on Winning "The Apprentice," Re-Watching it With His Daughter, and More

This is an excerpt from Episode #380 of the Lean Blog Interviews Podcast. Host Mark Graban interviews Dr. Randal Pinkett and Dr. Jeffrey Robinson and, in this clip, they reflect on Randal winning "The Apprentice" (the only person of color to do so) and how Donald Trump asked him if he would share the prize with the runner up, a white woman (Rebecca Jarvis). For a transcript and the entire episode, visit http://leanblog.org/380.

Dr. Randal Pinkett & Dr. Jeffrey Robinson on "Black Faces in White Places," The Apprentice, and More

https://www.leanblog.org/380
Today's episode, #380, is very special to me for a number of reasons. For one, it's part of the #RootCauseRacism series that Deondra Wardelle has organized on my blog this week. Secondly, I'm joined by Dr. Randal Pinkett and Dr. Jeffrey Robinson to talk about important issues of race, diversity, and equity in organizations. Together, they are co-authors of the book Black Faces in White Places: 10 Game-Changing Strategies to Achieve Success and Find Greatness and the upcoming book (2021) Black Faces in High Places.
Randal Pinkett, Ph.D. is an entrepreneur, speaker, author, and community servant. Randal is the co-founder, Chairman and CEO of his fifth venture, BCT Partners, a multimillion dollar management, technology and policy consulting firm in Newark, NJ, a partner in Blackwell-BCT, a joint venture with Blackwell Consulting Services, and spokesperson for the Minority Information Technology Consortium. He is a Rhodes Scholar and former college athlete who holds five academic degrees from Rutgers, Oxford and MIT (including the Leaders for Global Operations program). He was also famously the first and only black winner of “The Apprentice,” something we will talk about today.
Jeffrey A. Robinson, Ph.D. is an award winning business school professor, international speaker and entrepreneur. Since 2008, he has been a leading faculty member at Rutgers Business School where he is an assistant professor of management and entrepreneurship and the founding Assistant Director of The Center for Urban Entrepreneurship & Economic Development. The Center is a unique interdisciplinary venue for innovative thinking and research on entrepreneurial activity and economic development in urban environments. He has an MS in Civil Engineering Management from Georgia Tech University and a Ph.D. in Management from Columbia University.
In the episode, we talk about workplace issues related to diversity and inclusion. Should we aspire to a “color blind” world or do we need to recognize and celebrate color? What can we do to turn “white places” into more inclusive places for all? How can the “innovation economy” be made more inclusive, and why is that important?
You'll also hear Randal talk about recently re-watching his season of The Apprentice online with his daughter. You can watch a separate 8-minute clip (an excerpt from the full interview) if you are particularly interested in his reflections about winning and being asked to share his win with the runner up. What did Randal learn while working in the Trump Organization?
I hope you enjoy the conversation, whether you listen or watch (or read the transcript below).

Katie Anderson on "Learning to Lead, Leading to Learn"

https://www.leanblog.org/379
 
My guest for Episode #379, joining me for the fifth time, is Katie Anderson, author of the newly-released book Learning to Lead, Leading to Learn: Lessons from Toyota Leader Isao Yoshino on a Lifetime of Continuous Learning.
 
In today's episode, we talk about how the book came to be and we, of course, talk about the process — the process of writing and publishing.
 
You might also be interested in the webinar that Katie presented about some themes in the book, along with the separate extended Q&A session that we did.
I hope you enjoy the conversation, whether you listen or watch.

Bonus: How Can We (and Why Should We) Increase Diversity at Lean Events, etc.?

This is a portion of a much longer interview (Lean Blog Interviews Episode #378): 
 
I'm joined by Christopher D. Chapman, Senior Lean Transformation Coach at Chapman Lean Enterprise and Dr. Valeria Sinclair-Chapman,  a social scientist, Associate Professor, and Director of the Center for Research on Diversity and Inclusion at Purdue University.
 
I was first introduced to Chris through his article that was published on the Lean Enterprise Institute's “The Lean Post” section titled “Lean in Lean Thinkers to Root Out Racial Inequity.” He also has a follow up article called “Our Burning Platform and Using the 5 Whys to Think More Deeply about Corrective Action” with more to come.

Christopher D. Chapman and Valeria Sinclair-Chapman, PhD on Lean, Diversity, Equity, and Inclusion

https://www.leanblog.org/378 
 
Joining me for Episode #378 are Christopher D. Chapman, Senior Lean Transformation Coach at Chapman Lean Enterprise and Dr. Valeria Sinclair-Chapman,  a social scientist, Associate Professor, and Director of the Center for Research on Diversity and Inclusion at Purdue University.
 
I was first introduced to Chris through his article that was published on the Lean Enterprise Institute's "The Lean Post" section titled "Lean in Lean Thinkers to Root Out Racial Inequity." He also has a follow up article called "Our Burning Platform and Using the 5 Whys to Think More Deeply about Corrective Action" with more to come.
 
As he wrote:
"Lean leaders have a crucial role to play. We have long practiced and taught clients Respect for People as the moral core of lean thinking. As LEI states, leading respectfully not only improves business results but also the lives of workers, their families, their community, and, ultimately, society." 
I reached out to Chris to see if he'd want to discuss his article in a podcast and he was quick to bring his wife, Val, into the conversation, given her academic credentials and her experience working with organizations on diversity, equity, and inclusion (DEI).
 
In the episode, all three of us discuss the intersection and overlap between Lean transformation and DEI. Changing the culture of an organization is difficult and it requires a willingness to call out problems as a start.
 
This is a different topic than other podcast episodes. It's also a much longer episode than usual... because it's an important discussion, it was thought provoking, challenging (for me), but it was also friendly and spirited in a positive way. I hope you agree. I invite you to join us. This topic might be outside of your comfort zone... it was for me, but that made it all the more worth doing.
 

Ritu Ward on Developing People and Elevating Leaders

http://www.leanblog.org/377
 
My guest for Episode #377 is Ritu Ward, an experienced healthcare executive who has had success delivering quality, growth, and strategy while leading high performing teams.
We have known each other for a while through Lean healthcare circles and she presented a webinar in our KaiNexus series titled, “Leadership Behaviors to Guide Effective Change.”
She was, until recently, the Regional Vice President for Mercy Labs in the West Region. Ritu also worked previously for Carolinas Healthcare, in a Performance Excellence role. She's currently looking for her next opportunity.
Today, we'll talk about the leadership styles that help create a Lean culture. She also shares thoughts on how her leadership style had to change during the Covid-19 crisis, thoughts on leading change, and more.

Lauren Hisey on Lean, Six Sigma, and A.I.

http://www.leanblog.org/376 
Joining me for Episode #376 of the podcast is Lauren Hisey, a continuous improvement coach and consultant at her firm, Lauren Hisey Consulting. 
Before becoming a consultant, Lauren worked for AT&T and Nielsen in various technical and Lean Six Sigma roles. She has a BA in Political Science and Government and an MBA. Read more about Lauren via her bio.
Today, we talk about the interface and overlap between concepts like Lean, Six Sigma, and Artificial Intelligence. Why do companies need to avoid jumping to solutions, including technology solutions like Robotic Process Automation? Why does the "respect for people" principle of Lean, from Toyota, mean that we shouldn't focus on replacing people with technology?
I hope you enjoy the conversation, whether you listen or watch.
 

Mohamed Saleh, PhD on Lean in Healthcare

http://www.leanblog.org/375
 
My guest for Episode #375 of the podcast is Mohamed Saleh, Ph.D.
 
Dr. Saleh has been a practitioner in Lean & Six Sigma transformations, in both manufacturing and service sectors. Mohamed was directly mentored by one of the country’s foremost experts on enterprise-wide Lean transformation and the Toyota Production System (TPS).
 
He has extensive experience in hands-on healthcare, manufacturing, supply chain, network optimization and enterprise information systems. Mohamed’s academic credentials include a Certified Six Sigma Black Belt from Kaplan University, a Masters in Technology Management & Bachelors in Mechanical Engineering from Central Connecticut State University and a PhD in Business Administration from Northcentral University. 
 
Mohamed is:
 
Founder of Vizibility llc, a Lean consulting and training company 
An M Plus Group Managing Partner, an advisory-coaching firm devoted to knowledge sharing, event planning and helping clients achieve organizational transformation. One of his partners, Crystal Y. Davis, was my guest in Episode #363.
 
Today, we talk about his background and education in Lean and we delve into what it was like to lead a Lean transformation at a large health system in Connecticut. Mohamed also shares a little bit about his Ph.D. research.
 
I hope you enjoy the conversation!